FAQ

Quick Tips for Our Customers

How are shipping costs calculated?

Shipping costs are calculated based on the weight and size of your order. If you have any questions or need a shipping estimate before placing an order, feel free to contact us at info@mioimports.co.uk. We're happy to help!

Is there a minimum order amount?

Yes, we require a minimum order of £75 for UK customers and £150 for international orders. We've intentionally kept these minimums low because we're committed to serving smaller businesses.

Do you provide free shipping?

Yes! We offer free shipping on UK orders over £500. For smaller orders, we keep our shipping costs transparent and competitive because we believe every business deserves fair pricing, not just the big players.

How can I place an order?

You can place an order directly through our website. Simply browse our catalogue, add items to your cart, and proceed to checkout. If you need assistance, our team is always available to help.

Do you offer bulk discounts?

Yes! We offer competitive pricing for orders of all sizes. Whether you're placing a small order or buying in bulk, we'll work with you to provide the best value. Contact us for a customised quote tailored to your needs.

What payment methods do you accept?

We accept major payment methods, including credit/debit cards, bank transfers, and PayPal. If you have specific payment requests, reach out to us.

What is your return policy?

We stand by the quality of our products. If you receive damaged or incorrect items, please contact us within 7 days of delivery for assistance.

How long does delivery take?

Delivery times vary depending on your location and order size:

UK Orders: Typically 2-5 business days
International Orders: Varies by region (please contact us for estimates)

How can I contact customer support?

You can reach us at info@mioimports.co.uk or through our website’s contact form. Our team is ready to assist with any inquiries!